Covid-19: Helping Vulnerable People

  • Operation Shield – to support the extremely vulnerable identified by the NHS
    • The government has contacted the most extremely vulnerable in the country and asked them to register their need for support.
    • 18,000 people are on the extremely vulnerable list in Hertfordshire. It is to be expected that a number of these people will have family/friends support in place. The details of those without support are being passed to HCC.
    • Operation Shield’s remit is to get food and essential goods, and possibly medical supplies, to the extremely vulnerable without adequate support in place.
    • HCC have identified ten locations across the council to act as storage and distribution centres.
    • Hertford Theatre is one of the ten hubs; it was suggested by East Herts Council given its ease of access and size.
    • The council is now working with HCC to make sure the Theatre can be used as soon as needed. Because this is such a fast-developing situation, HCC is not yet entirely clear when and in what way the Theatre will be used, however, we have given the assurance we can open it and staff it at very short notice. 
  • Operation Sustain – to support vulnerable people in the community not on the extremely vulnerable list
    • The aim is to establish a co-ordinated means of gathering the details of those requiring support and those wishing to provide support. Again, HCC is required to lead on this.
    • Anyone requiring support or knowing of someone requiring support should contact HertsHelp on 0300 123 4044 or or go to the website
    • Any individual or community group wishing support people should be directed to Team Herts at This support could include a business wishing to provide goods and vans/drivers to deliver things.
    • HCC has commissioned Broxbourne and East Herts Community Voluntary Services (CVS) and the Community Development Agency (CDA) to have co-ordinating roles in the district. It is likely that both agencies, working together and with their counterparts in other districts, will form a detailed local picture of support needs and volunteers and voluntary help available and put them in touch with each other.
    • We understand that CVS and CDA will be approaching local agencies, community groups and representatives to take part in a Survey Monkey survey to gather details of local support available. Could any member asked to take part in the survey provide as much detail about local groups as possible. 

Covid-19: Volunteering

#TeamHerts Volunteering is working in partnership with Hertfordshire County Council to collect names and details of all those who are interested in volunteering to assist those affected by coronavirus. Volunteers can help by dropping and picking up  essential supplies, offering a friendly voice over the phone or even giving basic support in a care setting. Fill out a quick and easy form HERE. Your details will then be passed over to local organisations who have identified that they require extra support.

Organisation Registration: If your organisation or community group is currently looking to recruit volunteers to help those affected by coronavirus then click HERE to fill out the registration form. Team Herts will then be able to provide you with the details of local people who have indicated they can help out.
Compassionate Community Connector Programme
This programme is being centrally co-ordinated by Communities 1st in response to Covid-19 and covers the Broxbourne and East Herts area.

Volunteering: for people who are healthy and at low risk to help others.  Individuals wishing to volunteer their time can sign-up HERE or call 020 3940 4865 between 1pm – 3pm, Monday to Friday.

Supporting Individuals: People who need help whilst isolated (or someone on their behalf) can complete an online form HERE or call 020 8207 5115 or EmailThey will then be either matched with one of the Compassionate Community Connector volunteers, offered support immediately or signposted/referred on to a local voluntary/community organisation.  Local Groups and Organisations: Can your organisation be contacted by local residents needing help or make use of additional volunteers? If you are contacted by a resident needing help, but don’t have a suitable volunteer available, or if you have a volunteer available, but don’t have a job for them you now can work together with other organisations by completing an online form HERE. If a group or local organisation would like to discuss anything, please Email or call on 020 3940 4866.